ErecAid Classic OTC System is Not Returnable


ErecAid Esteem Systems 90-Day Return Policy


This refund policy is affected at the original point of purchase. 

The following return policy is designed to protect and serve your recent purchase of Timm Medical Technologies, Inc. ErecAid Esteem System.

Timm Medical Technologies, Inc. provides a 90-day return policy.  If the system fails to produce the desired results within 90 days, you may qualify for a refund.  To qualify for a refund, you must complete the following steps;

  1. Have completed and mailed the EredAid Esteem Warranty Registration Card from your system kit;

  2. Call and receive product support instructions from a Timm Medical Technologies, Inc.’s Customer Care advisor at least twice;

  3. Meet and work with a Timm Medical Technologies, Inc.’s Product Technician at the prescribing physician’s office, when geographically feasible;

  4. Obtain a Return Merchandise Authorization (RMA) from Customer Care, and return all System components, booklets, and video within four weeks of receiving your Return Merchandise Authorization (RMA). Any system sent to Timm Medical Technologies, Inc. without a RMA number will be returned to sender without a refund being processed.

The 90-day return policy is only available to the System’s original owner.  The return policy does not apply to subsequent System purchase or components.  This policy is in place of any other policies expressed or implied.

NOTE:  The above Return Policy is subject to change without notice.